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Marsha Hadd, Accounting Supervisor
American Engineering Testing, Inc.
My staff and I can now track an invoice throughout the entire approval process. With one glance I know which invoices have been pending approval for too long and my staff can easily e-mail a higher level manager for approval. DocuWare has improved each employee’s document accountability. I no longer receive collection calls for invoices that I was unaware had been lost in our paper-based approval system.
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Steve Accurso, Vice President of Finance
American Food Service
With DocuWare, American Foodservice was able to accomplish what it had set out to do. We have grown our business without adding staff and that was our ultimate objective. DocuWare has helped us achieve this goal.
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Scott Pakel, Operations Accounting Manager
Blackwell's Book Services
“Our documents contain a lot of information. Significantly more people access these documents now, than when we were using microfiche. Accessing information is so easy.”
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Jerry Crisp, Lab Manager
Bozeman Deaconess Hospital
“Once we started using DocuWare, if any of our technicians had a question about a test or combination of tests, they just go to DocuWare and quickly look at the original standing order. This reverification process is now done a lot more frequently than when we were using the manual system.”
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Roy Walton, Director
Bromwall Ltd.
New employees with no document management experience can be converted at minimal training and in a short period of time. The system can save on staff costs by virtue of the fact that fewer can manage a large document load without having to leave their desks and trace files. Our major benefit is that letters & documents can be accessed from anywhere in the world without the necessity of carrying a large file of papers.
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Dr. Barry Coughlin, Founder
Cardiovascular Center of Lompoc
“DocuWare has helped extend my work as a doctor for another ten years. That’s how much stress it has eliminated for this office. By the time I’ve exchanged pleasantries with the referring physician, I’ve opened the patient’s file and I am ready to discuss the study results.”
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Jennifer Vitrano, CHCC Patient Access Manager
Christian Health Care Center
We are so happy with DocuWare. We really wanted to implement a system where we only needed to have one point of data entry, a system that would allow us to connect and utilize the crucial information contained in our main database. With DocuWare, we've done that and are able to efficiently and accurately share information among our different programs, reduce document retrieval times, and give the Finance Department instant access to insurance information to properly bill patients
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Patrick Hearn, Chief Financial Officer
Corrigan Dispatch Company
“DocuWare is a good fit for CDC. With desktop access to shipment details, employees don’t have to wait in line to use a dedicated workstation and better yet, they don’t even have to leave their desk. We are processing more shipments than before and customer service has also improved.”
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Matt Jackson, Director of IT
Corsicana Bedding, Inc.
Our cash flow and customer service have greatly improved, but one of the most notable things DocuWare has done for us is give us complete control of our information. We can use our DocuWare database of invoices as a research tool to easily gather information for our marketing efforts. This was impossible to do with a paper-based system.
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Rick Beneton, IT department
Douglas County
“The first appeal of an imaging system to our users is the thought of getting rid of ‘all that paper.’ DocuWare users acclimate to the system right away, but it is not until they start using it that they see the big picture and realize that a time/work constraint has been removed. It’s like having an extra hour a day, which results in a positive ‘Can Do’ attitude.”
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Wayne Fitkin, IT Director
Fletcher Jones Mercedes-Benz
There is so much capability within DocuWare.
It is an incredible product. Not only did we
eliminate the filing room, but we are better
managing our business processes, increasing
profitability and looking to expand the solution
enterprise wide.
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Tom Voigt, Information System Coordinator for District 196
Independent School District 196
It is really easy for a principal to fill a position. They don’t have to drive to the district office and spend hours sorting through paper. Many of them access the resumes from home. With DocuWare they can search for a teacher licensed to teach elementary school or quickly review the resumes based on years experience in order to meet budget needs. DocuWare hasn’t saved time just on the district administration level, its efficiencies have impacted every school.
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Murray Law, Director
International JetClub Ltd.
We continually find new ways of using DocuWare beyond what we had envisaged. For the most part, we have added on improvements without any significant cost once we had the system running. We know that we are still only using a small part of what the whole system is capable of. Looking forward, we have some significant further extensions of the system to make, which will give us among other things improved security and monitoring of information in the business.
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David Welch, Finance Director
Jack Tighe Ltd
We have now been using the system for eight months and found it to meet our needs perfectly. We all appreciate not having to go to a file to get a document that may not be there, instead retrieving a copy from your own desktop PC.
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Michael Kane, Director of IT
Krispy Kreme
“We’re in the doughnut business - not in the document management business. DocuWare is so simple and easy to use that it allows us to stay focused on what we do best. The software gives our staff the tools they need to work efficiently, which has resulted in improvements in our collection times, cash flow and document security.”
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Julie Krause, Vice President
Mann Mortgage
“DocuWare is great. Our employees no longer need to spend, what amounted to hours, hunting for information or pulling files. The only problem we have now is getting used to not having all the paper lying around. The time DocuWare has saved us can be redirected into processing more loans and providing our customers with better service.”
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Andrea Templeton, Controller
McBride and Son Enterprises, INC.
DocuWare helps us access information we’ve never had access to before. If I find out that there has been a problem with XYZ concrete, I can now do a search and come up with a list of all the properties where the concrete was used. McBride can contact these customers and resolve the issue under recall before actual problems develop. This proactive approach does a lot to further our reputation as a quality contractor.
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Renee Mengali, Prinicpal and Owner
Mengali Accountancy
My employees and I really like the electronic stamp feature. We can capture our internal communications and processes using stamps on a digital layer while still preserving the integrity of the original document:
a feature we find very useful during audits.
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Pachis De la Garza, BMW Service Manager
Moritz BMW
Our reputation is forged daily by the quality of the interaction with our customers. Employees are now able to look up information on a car instantly, and discuss it with the customer on the spot. Between my six Service Advisors, I’ve saved 120 hours a month in time formerly spent on document retrieval. DocuWare is a key component in helping my department keep pace with our growing business.
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Marilyn Evans, ICT Manager
Mosscare Housing Ltd.
This has been an IT success story for Mosscare. On the one hand staff has embraced this one piece of technology better than any other. On the other hand we are now able to offer a much better service than ever before.
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Beth Arter, Director of Patient Financial Services
Oaklawn
“We at Oaklawn have a long term outlook in regards to DocuWare. For us, this system is not just about document storage, but about document workflow as well.”
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Lynn Duhamell, Director of Instructional Media Services,
Portage Township School District
Our principals were so excited to have the huge accumulations of old paper removed from their schools, which could have become a fire hazard to our students. The added benefits of removing all this paper, has rippled down to effect our students now that our schools have more office space to dedicate to guidance offices, book stores and teachers.
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David Reynolds, Porter County Sheriff
Porter County Sheriff's Department
“I knew that if we could realize more efficiency in handling our records and reporting that my staff could devote more time to serving the people of Porter County. Implementing DocuWare allowed us to streamline time-intensive administration tasks and helps prepare us for the next century.”
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Lou Blackwell, Accounts Receivable Manager
Radiology Associates of San Antonio
“I’ve personally seen that the benefits of the system are more than just the hard cost savings, the increase in efficiency ripples out and compounds the savings, lowering the total cost of the system.”
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Colleen French, Assistant Superintendent of Programs
Roanoke Valley Juvenile Detention Center
“As an administrator, I am now able to instantly access disciplinary documentation stored in DocuWare and explain the situation to upset parents without having to put them on hold or return their call. This is an aspect which has gone a long way to improve the perception of detention and the level of professionalism at our facility. It’s made parents more responsive and allows them to feel that their child is important and not falling through the cracks in the system.”
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Fred DeBonis, Vice President of Operations
Suburban General Insurance
It’s now a joy to come into the office. Employee stress levels are down and it’s changed the entire mood at work. We’ve freed up so much time that we can now really concentrate on the sales end of our business versus the service side. I’m very happy that we’ve reached this goal! Because we’ve had more time and effort to dedicate toward sales, we’ve increased our billable premiums by $3-4 million with only two years of effort – DocuWare is a big factor in this success. This product has been a God send.
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Héctor Dario Jaramillo Restrepo, Director of Information and Technology,
TDM Transportes S.A.
During our analysis of different document management systems, we wanted to find a solution that would allow us to lower our time to invoice to 4 days. Based on this goal and our daily sales volume, we discovered that our return on investment or ROI for DocuWare would be only 14.8 months. Now that the system has been installed and is running, we KNOW that our ROI will be better than our original estimate and this makes us very happy.
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Gary Korn, Controller
The News Group
If we have an unpaid invoice, we can immediately access the DocuWare system to locate a copy of the signed proof of delivery and begin the collection process. With DocuWare in place, even if the paper invoice gets misplaced, we can still invoice the customer based on the originally produced invoice. This has increased the annual sales revenue!
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Linda Phillips, County Clerk
Tippecanoe County
Our paperless court is one of our most exciting new uses of DocuWare. Initially some of our judges were a little concerned about moving toward a paperless environment, but our pilot program is quickly changing minds.
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Jim Herman, Director of Information Technology
U.S. Recordings
Before we moved to an image based system, we could process about 150 to 180 document packets a day. Now we are processing 250 to 300 a day because the information we need is easier to see on the screen and it's much easier to go from page to page with DocuWare that thumbing through a pile of paper. At this point most of the time savings we've seen come from eliminating the physical handling of paper.
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Larry Engle, Operations Lieutenant
Warsaw Police Department
“Our DocuWare system is about retrieval –quick retrieval. The idea that you can sit at your desk and instantly find the information you need is amazing. Prior to this system, finding information could be a major project.”
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